FREQUENTLY ASKED QUESTIONS
How do you handle returns?
If you’re not happy with the purchase, send it back to us and we’ll fix it. We’re adamant about it.
What should I do if the wheel I have is damaged, or deficient?
Each wheel we offer is covered by the FREE road hazard guarantee that is pro-rated and a manufacturer’s warranty. We also provide the Certificate for Repair or Refund program.
What about returns for purchases made at DiscountTireDirect.com?
Send us your return or take it to the nearest store and we’ll try our best to help your needs.
What do I require an receipt for your buy?
The receipt or the order number can help us identify your purchase in the quickest way. If you do not have receipts, we’ll be able to identify the purchase in other ways, however we might require additional details.
Can you want to take the entire thing to the next level?
We’ll try our best to provide you with the best service however, from time to moment, we might be unable to accommodate your return.
Are there any time limits? What happens if an item has suffered little wear and wear and tear?
We will try our best to be considerate of our clients and handle them fairly. Sometimes we may refuse returns. There aren’t any time limitations for exchanges or refunds.
Do you have any restocking charges?
Infrequently, but the restocking fee may be applicable to items we need to create a custom order on behalf of you. If you have any concerns about this, feel free to contact one of our knowledgeable experts at the nearest Discount Tire store.