Our Refund Policy

If you’re ever not completely satisfied with the purchase, return it and we’ll fix things right. This is our guarantee. Bitwheelsandtyres is a company that stands behind its products. Discount Tire, we stand by the quality of our services and products, and wish you to be happy with the items you purchase.

RETURNS AND EXCHANGES

Return the item(s) to any one of our Discount Tire stores. Bring the item(s) you wish to return with your receipt as well as the your original payment method. Returns are handled on the basis of a case-by-case. Contact one of our expert experts at the nearest Discount Tire store, and we’ll work with you to resolve the issue.

If you opt to exchange the item for a different one, your credit card will be debited to purchase the item. It will also be credit with the refund.

REFUNDS

Items that are eligible for return can be exchanged and then refunded back to the original tender form. If you made payment with a the credit card we’ll be able to credit the account in 14 days. The credit will appear on your next statement dependent on the bank that issued it or the billing cycle.

FREQUENTLY ASKED QUESTIONS

How do you handle returns?

If you’re not happy with the purchase, send it back to us and we’ll fix it. We’re adamant about it.

What should I do if the wheel  I have is damaged, or deficient?

Each wheel we offer is covered by the FREE road hazard guarantee that is pro-rated and a manufacturer’s warranty. We also provide the Certificate for Repair or Refund program. 

What about returns for purchases made at DiscountTireDirect.com?

Send us your return or take it to the nearest store and we’ll try our best to help your needs.

What do I require an receipt for your buy?

The receipt or the order number can help us identify your purchase in the quickest way. If you do not have receipts, we’ll be able to identify the purchase in other ways, however we might require additional details.

Can you want to take the entire thing to the next level?

We’ll try our best to provide you with the best service however, from time to moment, we might be unable to accommodate your return.

Are there any time limits? What happens if an item has suffered little wear and wear and tear?

We will try our best to be considerate of our clients and handle them fairly. Sometimes we may refuse returns. There aren’t any time limitations for exchanges or refunds.

Do you have any restocking charges?

Infrequently, but the restocking fee may be applicable to items we need to create a custom order on behalf of you. If you have any concerns about this, feel free to contact one of our knowledgeable experts at the nearest Discount Tire store.